FAQs
The Swift Group believes that every customer has a right to expect good service each and every time contact is made with us. To help ensure that this happens we have agreed a set of service standards with our dealer networks that governs the way they do business with you, the customer.
These standards apply to both the sales and after sales experience and we actively monitor their delivery. These service standards are intended to provide a consistent, professionally handled response whenever you are in contact with anyone who represents the Swift Group.
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Parts Related Questions
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Where can I get spare parts for my caravan?
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The network of Swift Group dealers will be able to source most parts you require for your vehicle. For details of your nearest dealer click on the Find a Dealer button in the right hand navigation menu and follow instructions on screen.
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How many years will spare parts be available for my caravan?
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The Swift Group will endeavour to supply spare parts for vehicles, for 8 years from the time of production.
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What if the parts are no longer available?
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Where the original part is no longer available, Swift will try to advise an alternative system.
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There has been a delay in receiving parts, who can help me?
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Your Swift Group dealer has access to an online ordering system, which gives estimated delivery dates for all parts ordered. If the dealer requires further assistance, the parts team will be happy to help your dealer. We do not advise customers to contact the Swift Group to chase parts, as you will not have the specific information required to trace the order.
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Warranty Related Questions
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How does the parts system operate?
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All of our Swift Group Dealers have access to our online catalogue, which includes photographs and drawings, to assist our dealers in the identification of parts. The dealers also have access to check the progress of their orders.
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Does my caravan have a warranty?
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All Swift Group caravans have a 6 year body shell integrity guarantee and a 3 year SuperSure manufacturer's warranty. This policy is dependant upon complying with the terms and conditions of the policy, particularly, the regular annual servicing of the product. For full details click the warranty menu option or look in the owners' Service & Warranty Handbook.
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Does the caravan need to be serviced every year?
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In order to protect your investment and to maintain the warranty policy, you must have your caravan serviced annually. We strongly recommend that you continue to have your caravan professionally serviced, even after the warranty has expired.
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I am having trouble booking my caravan for its service, in line with the requirements, what timescale is acceptable?
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For each annual service, we state that the van must be serviced within the generous time window of 90 days before each anniversary of the original date of purchase, and 60 days after. For the Supersure Warranty the third service must be completed by the third anniversary of the date of purchase and for the body shell body shell integrity guarantee by the sixth anniversary of the date of purchase.
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Who can service my caravan?
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We would always recommend that the product is serviced by a recognised and approved Swift Group Dealer, or Swift Approved Repair Centre. However, we will accept services completed by an NCC approved dealership.
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Who can carry out warranty work on my caravan?
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Your warranty policy stands with your supplying dealer, and they are obligated to carry out any warranty work. However the Swift Group will authorise any Swift Group Dealer or Swift Approved Repair Centre to carry out the work. It is at the discretion of the individual dealer, whether they take on any additional customers.
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Can I extend the warranty of my caravan?
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Yes, the warranty can be extended, most dealers offer comprehensive packages. This is however, independent of the Swift Group and is sold as an insurance based policy.
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Is the warranty transferable, to new owners?
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The warranty can be transferred to new owners, in 2 ways. You can either contact the Swift Group, quoting the serial number of the caravan. Alternatively, your Swift Group Dealer can update the files, via the online aftersales system. In order for the warranty to be transferred, the terms and conditions must be adhered to, particularly the annual servicing.
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What if I Require Assistance?
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I have a problem with my caravan, who can help me?
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We would always recommend that you contact your supplying dealer, or if this is not convenient, your local Swift Group Dealer, or Swift Approved Repair Centre, so that an inspection can take place, and the necessary course of action agreed.
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I am unhappy with the service I have received from my dealer, where do I go from here?
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We would recommend that you write to your dealer, copying the letter to the Swift Customer Care Team, quoting the serial number of your caravan, or build number of your motorhome, requesting a response explaining how they will resolve your complaint.
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Other Queries
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I require technical information, who can help me?
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The majority of information you require is available through your Swift Group Dealer. Should you need to contact Swift Customer Care, please quote your serial number of your caravan, along with your post code and full name. The Customer Care Team will then normally respond to your enquiry within 5 working days.
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